RSA Sugar CRM query and knowledge-management support contract

Verified opportunity overview

Licensing, support and maintenance for the Road Safety Authority’s existing Sugar CRM Query and Knowledge Management Solution over an 84-month contract period. ContractLens treats the current official notice and procurement documents as the controlling supplier evidence.

Current status and key dates

The official notice was checked on 28 July 2026 and remained open. The controlling submission deadline is 10 September 2026, 10:00 Europe/Dublin.

Scope and deliverables

Provide licensing for the RSA’s existing Sugar CRM Query and Knowledge Management Solution. Provide ongoing technical support and maintenance throughout the stated 84-month period. Support the existing operational solution rather than implement an unverified replacement platform. The listed scope is bounded to the current official notice and supporting procurement documents.

Lots and contract structure

The official notice does not divide the requirement into lots, so tenderers respond for the complete licensing, support and maintenance requirement. Suppliers must therefore assess the complete requirement and all combined delivery obligations before bidding.

Supplier requirements

Complete licensing, service-level, support, maintenance, briefing, security and technical requirements remain in the RFT documents. Suppliers must not treat this notice as evidence of a new or replacement CRM implementation. Tenderers should verify every qualification and evidence requirement against the current documents.

Submission and award method

Open procedure using the most economically advantageous tender basis. The official deadline is 10 September 2026 at 10:00 Europe/Dublin, with tender opening at 10:30. The clarification deadline is 19 August 2026 at 17:00, and the notice references a tenderer briefing on 12 August. The live portal and procurement documents remain authoritative for submission mechanics and later clarifications.

Value explanation

No estimated contract value is stated on the official notice and ContractLens does not infer one. This is support for an existing Sugar CRM solution, not evidence of a new CRM implementation or replacement. ContractLens does not convert estimates, missing values or possible extensions into guaranteed supplier revenue.

Amendments and status history

The current live notice is the controlling procurement surface. Any later clarification, correction, deadline change, cancellation or award must be checked directly before submission.

Supplier relevance

This opportunity may be relevant to software suppliers, implementation partners, managed-service providers and specialist support teams able to satisfy the stated public-sector requirements.

Procurement data limitations and missing details

No estimated contract value is stated on the official notice and ContractLens does not infer one. This is support for an existing Sugar CRM solution, not evidence of a new CRM implementation or replacement. The official notice does not state an estimated contract value. Detailed licence quantities, service levels, technical architecture and support obligations remain in the RFT documents. The opportunity concerns the existing Sugar CRM solution rather than a disclosed replacement programme. No missing commercial or technical fact is inferred.

Official sources and verification history

Primary evidence is the official procurement notice ET2603 · eTenders 8723538, checked on 28 July 2026. The live notice and current procurement documents remain authoritative for scope, deadline, value and participation requirements.